AAA Director of Training, Susanna, has been working in professional development training in Cambodia for the past three years. She regularly presents workshops on time management and office efficiency as well as variety of communication skills. She is an experienced presenter at a national and international level.
Susanna has a background in Sales and Business Development. She has worked in publishing in Ireland and Cambodia on a professional and voluntary basis. In addition to writing several of AAA’s training manuals, Susanna is co-editor of two resource books for educators and information professionals published internationally.
Many organizations lose thousands of dollars due to miscommunications that result from poor communication skills. Improving verbal and nonverbal communication skills is no simple task. It is well worth the effort, though, because strong communication skills will distinguish you and your organization in your field of work. If you want to succeed in a highly competitive business environment, you need to communicate well and present yourself successfully. This program introduces different forms of interpersonal communication style as well as a areas for personal improvement. Participants will examine how conflict in communication can affect workplace productivity as well as developing strategies to reduce and resolve conflict. Also explored are strategies for using persuasion and negotiation in communication.
This training program will provide you with practical strategies to build confidence and ability in internal communication between team members, and external communication with clients.
After participating in this training, trainees should be able to:
• recognise the impact that communication has in the workplace
• define the principles of effective communication
• examine and practice two strategies of effective communication;
Listening Skills & Body Language
• describe how to handle both individual and group communication challenges
• identify personal areas for improvement
• examine interpersonal communication and its applications
• explain the impact of conflict in communication and how to resolve it
• summarise and interpret strategies for persuasion and negotiation in communication
• compare and develop strategies for giving and receiving feedback
This training costs $175.00* per person. Register 2 or more people at the same time and pay only $150.00*. Price includes training material, lunch, and certificates *Does not include VAT.
